4.11.1. Instructions for Other Crises

Fire re­sponse:

If you no­tice smoke or fire, con­tact the WG2015’s Se­cu­rity team, who will then start res­cu­ing and shut­down the fire. Af­ter tak­ing this 1st ac­tion, fol­low­ing these steps:

• Warn about the dan­ger. Make sure there is no one in a dan­ger­ous po­si­tion nor in a burn­ing build­ing.
• Call the fire brigade by us­ing the num­ber 112. If the Se­cu­rity staff ar­rives im­me­di­ately at the scene, they will make the con­tact with the fire brigade.
• Start putting out the fire us­ing the means you have. Do not act as a hero.

Upon ar­rival the Se­cu­rity team will take on the re­spon­si­bil­ity for the emer­gency un­til the ar­rival of the fire-brigade. They will also pro­vide with in­for­ma­tion of the event to the au­thor­i­ties. How­ever, do not leave the scene, as you may have vi­tal in­for­ma­tion!

Dis­or­der re­sponse: 

If you come across a per­son who is caus­ing dis­tur­bance alert the Se­cu­rity team. If you must make con­tact with the per­son pay at­ten­tion to the fol­low­ing points:

• Make sure you have a way out of the sit­u­a­tion.
• Buy your­self time by lis­ten­ing and agree­ing with the per­son.
• Do not pro­voke or let your­self feel pro­voked. Keep calm.

Con­ges­tion re­sponse: (eg. some­one from the au­di­ence be­ing walked on)

• Con­trol the crowd, make peo­ple dis­perse and avoid this way a greater dam­age.
• Re­port what has hap­pened to the First Aid team and the Se­cu­rity team.